Frequently Asked Questions (FAQ)

1. Do you deliver to other countries?

Yes! We offer delivery services across the Netherlands, Belgium, and Germany. Delivery times may vary depending on your location and the product.

2. How long does delivery take?

Most orders are delivered within 2–7 business days. You will be informed once your order is ready for delivery.

3. Can I return or exchange my order?

Yes, you can return or exchange eligible products within the applicable return period. Please contact our customer service for assistance.

4. Do your products come with a warranty?

Yes, all our products are covered by the manufacturer's warranty. The warranty period may vary depending on the product.

5. What payment methods do you accept?

We accept various secure payment methods. Available options will be shown during checkout.

6. How can I contact customer service?

You can reach us by email, phone, or through the contact form on our website. We are happy to help with any questions.

7. Do you sell both furniture and home appliances?

Yes! Kelzi Trading offers a wide range of furniture and home appliances, including sofas, beds, box spring beds, mattresses, washing machines, refrigerators, and much more.